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Termeni si conditii

1. Definitii

Teomarket - este denumirea comerciala a S.C. DING COMMUNICATION SRL, avand sediul social in Dolj, sat Dobridor, str. Grefierului, nr. 2, avand numar de ordine in Registrul Comertului J16/700/2010, cod unic de inregistrare fiscala RO27078460.

 

Vanzator - Teomarket

 

Site - magazinul online a carui adresa web este www.Teomarket.ro si subdomeniile acestuia.

 

Cumparator - orice persoana fizica cu varsta peste 16 ani sau persoana juridica sau orice entitate juridica care isi face un Cont in Site si efectueaza o Comanda.

 

Client - orice persoana fizica cu varsta peste 16 ani sau persoana juridica care are sau obtine acces la Continut, prin orice mijloc de comunicare pus la dispozitie de catre Teomarket sau in baza unui acord de utilizare existent intre Teomarket si acesta si care necesita crearea si utilizarea unui Cont.

 

Utilizator - orice persoana fizica cu varsta peste 16 ani sau persoana juridica inregistrata pe Site, care, prin finalizarea procesului de creare a Contului, si-a dat acordul cu privire la clauzele specifice site-ului din sectiunea Termeni si Conditii.

 

Cont - pagina din Site formata dintr-o adresa de e-mail si o parola care permite Cumparatorului transmiterea Comenzii si care contine informatii despre Cumparator si istoricul cumparatorului in Site (comenzi, facturi fiscale, etc.). Utilizatorul este responsabil si se va asigura ca toate informatiile introduse la crearea Contului sunt corecte, complete si actualizate.

 

Comanda - document electronic ce intervine ca forma de comunicare intre Vanzator si Cumparator prin care cumparatorul transmite vanzatorului, prin intermediul Site-ului intentia sa de a achizitiona Bunuri de pe Site.

 

Bunuri - orice produs listat pe Site, care urmeaza a fi furnizate de catre Vanzator, Cumparatorului ca urmare a Contractului incheiat.

 

Campanie - actiunea de a expune in scop comercial, un numar finit de Bunuri avand un stoc limitat si predefinit, pentru o perioada limitata de timp stabilita de catre Vanzator.

 

Contract - reprezinta contractul la distanta incheiat intre Vanzator si Cumparator, fara prezenta fizica simultana a vanzatorului si a cumparatorului.

 

Continut

 

toate informatiile de pe Site care pot fi vizitate, vizualizate sau altfel accesate prin utilizarea unui echipament electronic;

continutul oricarui e-mail trimis Cumparatorilor de catre Vanzator prin mijloace electronice si/sau orice alt mijloc de comunicare disponibil;

date referitoare la Vanzator, sau alte date privilegiate ale acestuia.

Comunicari Comerciale - orice tip de mesaj trimis (cum ar fi: e-mail/SMS/telefonic/mobile push/webpush/etc.) continand informatii generale si tematice, informatii cu privire la produse similare sau complementare cu cele pe care le-ati achizitionat, informatii cu privire la oferte sau promotii, informatii referitoare la Bunuri adaugate in sectiunea "Cont/Cosul meu" precum si alte comunicari comerciale cum ar fi cercetari de piata si sondaje de opinie.

 

Tranzactie - incasarea sau rambursarea unei sume rezultata din vanzarea unui Bun de catre TeoMarket, Cumparatorului

 

2. Documente Contractualte

Prin inregistrarea unei Comenzi pe Site, Cumparatorul este de acord cu forma de comunicare (telefonic sau e-mail) prin care Vanzatorul isi deruleaza operatiunile comerciale.

 

Notificarea primita de catre Cumparator, dupa efectuarea Comenzii are rol de informare si nu reprezinta acceptarea Comenzii. Aceasta notificare se face electronic (e-mail) sau telefonic.

 

Pentru motive justificate, Vanzatorul isi rezerva dreptul de a modifica cantitatea Bunurilor din Comanda. Daca modifica cantitatea de Bunuri din Comanda va anunta Cumparatorul la adresa de e-mail sau la numarul de telefon puse la dispozitia Vanzatorului la efectuarea Comenzii si va returna suma achitata.

 

3. Politica de Vanzare Online

Accesul in vederea efectuarii unei Comenzii ii este permis oricarui Utilizator/Cumparator, care creeaza un Cont.

 

Pentru motive justificate Teomarket isi rezerva dreptul de a restrictiona accesul Utilizatorului/Cumparatorului in vederea efectuarii unei Comenzi, in cazul in care considera ca in baza conduitei sau a activitatii Utilizatorului/Cumparatorului pe Site, actiunile acestuia ar putea prejudicia in vreun fel Teomarket . In oricare dintre aceste cazuri, Utilizatorul/Cumparatorul se poate adresa Departamentului de Relatii cu Clientii al Teomarket , pentru a fi informat cu privire la motivele care au condus la aplicarea masurilor susmentionate.

 

Comunicarea cu Vanzatorul se poate realiza prin interactiunea directa cu acesta sau prin adresele mentionate la sectiunea "contact" din Site. Vanzatorul are libertatea de a gestiona informatiile primite fara a fi nevoit sa aduca justificari pentru aceasta.

 

Toate tarifele aferente Bunurilor prezentate pe Site sunt exprimate in RON si includ T.V.A.

 

In cazul platilor online Vanzatorul nu este/nu poate fi facut responsabil pentru niciun alt cost suplimentar suportat de Cumparator, incluzand dar nelimitandu-se la comisioane de conversie valutara aplicate de catre banca emitenta a cardului acestuia, in cazul in care moneda de emitere a acestuia difera de RON. Responsabilitatea pentru aceasta actiune o poarta numai Cumparatorul.

 

4. Dreptul la proprietate intelectuala

Continutul, astfel cum este definit in preambul, incluzand dar nelimitandu-se la logo-uri, reprezentari stilizate, simboluri comerciale, imagini statice, imagini dinamice, text si/sau continut multimedia prezentate pe Site, sunt proprietatea exclusiva a Teomarket , acestuia fiindu-i rezervate toate drepturile obtinute in acest sens in mod direct sau indirect.

 

Clientului/Cumparatorului/Utilizatorului nu ii este permisa copierea, distribuirea, publicarea, transferul catre terte parti, modificarea si/sau altfel alterarea, utilizarea, legarea la, expunerea, includerea oricarui Continut in orice alt context decat cel original intentionat de Teomarket , includerea oricarui Continut in afara Site-ului, indepartarea insemnelor care semnifica dreptul de autor al Teomarket asupra Continutului precum si participarea la transferul, vanzarea, distributia unor materiale realizate prin reproducerea, modificarea sau afisarea Continutului, decat cu acordul scris expres al Teomarket .

 

Orice Continut la care Clientul/Cumparatorul/Utilizatorul are si/sau obtine acces prin orice mijloc, in cazul in care Continutul nu este insotit de un acord de utilizare specific si valid incheiat intre Teomarket si acesta, si fara nicio garantie implicit sau expres formulata din partea Teomarket cu referire la acel Continut.

 

Clientul/Cumparatorul/Utilizatorul poate copia, transfera si/sau utiliza Continut numai in scopuri personale sau non-comerciale.

 

5. Comanda

Clientul/Cumparatorul poate efectua Comenzi pe Site, prin adaugarea Bunurilor dorite in cosul de cumparaturi, urmand a finaliza Comanda efectuand plata prin una dintre modalitatile indicate expres. Odata adaugat in cosul de cumparaturi, un Bun este disponibil pentru achizitie in masura in care exista stoc disponibil pentru aceasta. Adaugarea unui Bun in cosul de cumparaturi, in lipsa finalizarii Comenzii, nu atrage dupa sine inregistrarea unei comenzi, implicit nici rezervarea automata a Bunului.

 

Prin finalizarea Comenzii, Cumparatorul consimte ca toate datele furnizate de acesta, necesare procesului de cumparare, sunt corecte, complete si adevarate la data plasarii Comenzii.

 

Prin finalizarea Comenzii, Cumparatorul consimte ca Vanzatorul poate sa il contacteze, prin orice mijloc disponibil / agreat de Vanzator, in orice situatie in care este necesara contactarea Cumparatorului.

 

Vanzatorul poate anula Comanda efectuata de catre Cumparator, in urma unei notificari prealabile adresate Cumparatorului, fara nicio obligatie ulterioara a vreunei parti fata de cealalta sau fara ca vreo parte sa poata sa pretinda celeilalte daune-interese in urmatoarele cazuri:

 

invalidarea tranzactiei de catre procesatorul de carduri agreat de Teomarket , in cazul platii online;

datele furnizate de catre Client/Cumparator, pe Site sunt incomplete si/sau incorecte;

bunurile comandate nu se afla in stoc in cantitatea dorita de Cumparator

Cumparatorul are dreptul sa se retraga din Contract, respectiv sa returneze un Bun, în termen de 14 zile calendaristice, fara invocarea niciunui motiv si fara a suporta alte costuri decât cele de livrare. Astfel, potrivit OUG nr 34/2014, perioada de returnare a unui Bun expiră în termen de 14 zile de la

 

ziua în care Cumparatorul intră în posesia fizică a Bunului

In cazul in care Clientul/Cumparatorul solicita retragerea din Contract in cadrul termenului legal de retragere din contract, trebuie sa returneze produsul respectiv. In cazul in care Comanda este achitata, Vanzatorul va rambursa suma in maxim 14 (paisprezece) zile de la data informarii Vanzatorului de catre Cumparator asupra deciziei sale de retragere din Contract. Suma va fi returnata in contul bancar furnizat de catre Client/Cumparator.

 

Vanzatorul va putea amana rambursarea sumei pana la primirea Bunurilor vandute sau pana la primirea unei dovezi conform careia acestea au fost expediate.

 

Daca Bunul este returnat intr-o stare in care nu mai poate fi vandut ca si nou (ambalaj deschis, accesorii lipsa, Bunul este deteriorat), ne rezervam dreptul de a solicita o taxa pentru readucerea Bunului in stadiul initial, dupa caz, la solicitarea Cumparatorului, vom reexpedia Bunul, cheltuielile de livrare fiind suportate de catre Cumparator.

 

Conform legislatiei in vigoare, politica de retur a bunurilor se adreseaza doar persoanelor fizice!

 

6. Confidentialitate

Teomarket va pastra confidentialitatea informatiilor de orice natura pe care le furnizati.

 

Prin transmiterea de informatii sau materiale prin intermediul acestui site, oferiti Vanzatorului acces nerestrictionat si irevocabil la acestea, dreptul de a utiliza, reproduce, afisa, modifica, transmite si distribui aceste materiale sau informatii. Sunteti, de asemenea, de acord ca Vanzatorul sa poata utiliza liber, in interes propriu, aceste informatii, idei, concepte, know-how-uri sau tehnici pe care ni le-ati trimis prin intermediul Site-ului. Teomarket nu va constitui subiect de obligatii referitoare la confidentialitatea informatiilor trimise, daca legislatia in vigoare nu prevede alte specificari in acest sens.

 

7. Comunicari Comerciale

Cumparatorul/Utilizatorul/Clientul isi poate modifica in orice moment optiunea cu privire la acordul dat Vanzatorului pentru Comunicarile Comerciale continand informatii generale si tematice inclusiv informatii cu privire la oferte sau promotii, dupa cum urmeaza:

 

prin modificarea setarilor din Cont la sectiunea "Newsletter";

prin accesarea link-ului de dezabonare afisat in Comunicarile Comerciale primite de la Vanzator;

prin contactarea Vanzatorului.

In urma achizitionarii unui Bun, Vanzatorul va transmite Cumparatorului/Utilizatorului Comunicari Comerciale cu privire la sugestii de Bunuri recomandate a fi utilizate impreuna cu Bunul achizitionat.

 

De asemenea, pentru imbunatatirea ofertei de Bunuri si a experientei de cumparare, vom folosi datele dvs. pentru efectuarea de cercetari de piata si sondaje de opinie. Informatiile obtinute in urma acestor cercetari de piata si a sondajelor de opinie nu vor fi utilizate in scopuri publicitare ci doar in cele mentionate mai sus. Raspunsurile dvs. la cercetarile de piata si sondajele de opinie nu vor fi asociate cu identitatea dvs. si nici transmise catre terți și nici nu vor fi publicate. Puteti obiecta la utilizarea datelor in scopuri de cercetare de piata si sondaje de opinie in orice moment, prin accesarea link-ului de dezabonare afisat in mesaj sau prin contactarea Teomarket .

 

8. Livrarea bunurilor

Conditiile de livrare a Bunurilor vandute de catre Teomarket le ragasesti in sectiunea Livrarea comenzilor.

 

9. Raspundere

Vanzatorul nu poate fi responsabil pentru daune de orice fel pe care Cumparatorul sau oricare terta parte o poate suferi ca rezultat al indeplinirii de catre Vanzator a oricarei din obligatiile sale conform Comenzii si pentru daune care rezulta din utilizarea Bunurilor dupa livrare si in special pentru pierderea acestora.

 

Prin crearea si utilizarea Contului, Utilizatorul/ Cumparatorul isi asuma raspunderea pentru mentinerea confidentialitatii datelor de Cont (user si parola) si pentru gestionarea accesarii Contului, si, in masura permisa de legislatia in vigoare, este responsabil de activitatea derulata prin intermediul Contului sau.

 

Prin crearea Contului si/sau utilizarea Continutului si/sau plasarea Comenzilor, Clientul / Utilizatorul / Cumparatorul accepta in mod expres si fara echivoc Termenele si Conditiile Site-ului in ultima versiune actualizata care este comunicata in cadrul Site-ului, existenta la data crearii Contului si/sau utilizarii continutului si/sau la data plasarii Comenzii.

 

10. Folosirea Cookie-urilor

Politica de Cookies, le regasesti in sectiunea Politica Cookies.

 

11. Forta majora

Nici una din parti nu va fi raspunzatoare pentru neexecutarea obligatiilor sale contractuale, daca o astfel de neexecutare la termen si/sau in mod corespunzator, total sau partial este datorata unui eveniment de forta majora. Forta majora este evenimentul imprevizibil, in afara controlului partilor si care nu poate fi evitat.

 

Daca in termen de 15 zile de la data producerii lui, respectivul eveniment nu inceteaza fiecare parte va avea dreptul sa notifice celeilalte parti incetarea de plin drept a contractului fara ca vreuna dintre ele sa poata pretinde celeilalte alte daune-interese.

 

12. Jurisdictia

Prezentul contract este supus legii romane. Eventualele litigii aparute intre Vanzator si Utilizatori / Cumparatori se vor rezolva pe cale amiabila sau, in cazul in care aceasta nu va fi posibila, litigiile vor fi solutionate de instantele judecatoresti romane competente din Municipiul Bucuresti.

 

13. Politica de retur

Persoanele fizice care au cumparat de la  Teomarket au dreptul de retur in 14 zile calendaristice pentru comertul la distanta, conform OUG nr 34/2014 , procedura de retur se prezinta astfel: 

 

Cumparatorul instiinteaza Teomarket asupra dorintei de retur.

Teomarket trimite curier sa ridice produsele

Produsul trebuie sa fie in aceeași stare in care a fost livrat si insotit de accesoriile/cadourile cu care a fost livrat

Daca produsele sunt conforme atunci sunt returnati banii pe produse si este oprita taxa de transport retur

 

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