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Politica de retur

1.Modalitati de retur: 

Formular de retur

  • Ai posibilitatea de a returna gratuit produsul direct din contul tau de client, accesand sectiunea “Formular de retur”, sau accesand linkul https://teomarket.ro/index.php?route=account/return/add. 
  • Dupa initierea acestuia, vei fi contactat de catre un reprezentant al firmei de curierat Fan Courier, pentru ridicarea coletului.
  • Bunurile returnate vor fi trimise impachetate intr-un ambalaj solid pentru a preveni deteriorarea.
  • Datele trebuie sa fie corecte, astfel incat procesarea si plata acestora sa fie efectuate la timp.
  • Pentru produsele asupra carora au fost efectuate interventii neautorizate, cele care prezinta urme de uzura sau folosire excesiva, zgarieturi, ciobituri, lovituri, socuri mecanice si cele carora le lipsesc accesorii, ne rezervam dreptul de a nu le accepta.
  • Produsele vandute si livrate Teomarket beneficiaza de termen de retur de 14 zile.

Contact

Pentru retur ne puteti contacta si prin mijloacele de conctact disponibile pe site.


2. Inregistrarea returului si restituirea plații

  • Poti returna produsele in termen maxmum de 14 zile de la data livrarii coletului, iar contravaloarea produselor returnate va fi virata in contul bancar specificat, in termen de maximum 14 zile de la data inregistrarii returului.


3.Cost retur

  • Returul este gratuit în cazul in care ați primit un alt produs față de cel comandat, produsul a ajuns deteriorat. Pentru celelalte cazuri o să se perceapă o taxă de retur de 15 lei.


Atentie! Produsele returnate trebuie sa fie in aceeasi stare în care a fost livrat și însoțit de accesoriile/cadourile cu care a fost livrat


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